13801-Is it really on

hey, have you ever called this number for starting an internet connection, which is advertised as cheap, fast and ALL-IN-ONE. well, i was amazed in the beginning too.i was excited also and called up and filled a bunch of personal information. and then...waiting...waiting...waiting...for someone come to bring the equipment for the connection. during the period of waiting, i called the ALL-IN-ONE and no one answered. then i tried to send them an email informing them i would like to set up my connection asap. but no one ever replied my email (not acutally an email but an internet feedback form. they simple doesnt provide any email on their website.) then i start wondering. is it a serious company. seems so. their billbroad ads are showing everywhere in town, telling people their neighborhood is ON. is it really ON? nobody knows. weeks ago, i put together my last courage and called again. then they have already changed the 800 number to this 13801 one. simply i asked about the price of their internet connection offer. the lady seemed work for another company.she didnt know anything about anything i asked. every time she had to put me on hold and say "sorry i have to ask someone else" she put me on hold for like five times then i got pissed and said bye. this self flattered company doesnt seem to be professional whatsoever. i heard from source, the background Dutch company is quite good in this business. well, not for me i guess. or it is greeklized and change its nature. i simply dont care any more. i am hanging on with my old crashing internet connection. it's slow. it's not cheap. it's not ALL-IN-ONE. But it has customer service with even english speaking answering machine.